The Managed Server solution is an optional extension to Cornerstone and is available at two levels:
1. Monitoring only
2. Monitoring and Remediation
For a fixed monthly fee Managed Server provides:
7 x 24 server availability, performance and capacity monitoring including CPU and Memory utilisation and storage availability and trends.
Inclusion of server availability, performance and critical issues within the Totality monthly reports.
Maintaining server documentation to reflect the current state of supported servers.
Adherence to Totality change management processes for changes performed by DTSL Service Engineers on supported servers.
If you choose to add on Server Remediation you will also get:
General server remote and onsite support and administration required to maintain ‘Business as Usual’ performance of supported servers
Remote application of vendor recommended critical or security patches where feasible and/or coordinating on-site Service Pack installation and critical patches
Diagnostics and Remediation:
Restoration of ‘Business as Usual’ services on servers that are under warranty by suitably qualified Service Engineers during Standard Business Hours. (NB: Remediation on servers that are out of warranty or in relation to changes made on servers by non-DTSL personnel are not included in the monthly fee)
On Demand Reporting:
Web based access to server availability and performance health check reporting.
3rd Party engagement:
Escalation to, and liaison with, 3rd Party vendors for Hardware and Software supported by DTSL as required on behalf of the Client.