For a fixed monthly fee Cornerstone provides:
Service Call Management:
A team of Service Coordinators accessible by telephone, (0800), email or client web portal that provide a single point of contact for managing the client’s service requests.
Service Ticket Tracking:
A transparent service ticket tracking and escalation process measured against service targets for incident and service fulfillment management.
Client Support Manager:
An assigned CSM familiar with the Client’s systems environment
On Site Support:
Access to suitably qualified Service Engineers dispatched to Client offices nationwide during standard business hours (extendable on request) providing hardware and operating system support and performing system updates as required.
Access to suitably qualified Service Engineers during standard business hours (extendable on request) providing remote support where possible.
Service delivery reporting scheduled or on-demand options.
Totality Operating Centre (TOC):
An Optional add-on service providing monitoring and reporting of core Infrastructure components.