We offer traditional IT services and solutions as well as focused investment into emerging technologies and partners for the New Zealand marketplace.
Our insistence on support being provided by a national network of our own employees is a key differentiator for DTSL and enables us to accurately and rapidly manage services nationwide through our centralised National Service desk and our own team of engineers.
DTSL’s core values encompass customer focus, teamwork, innovation, the highest ethical standards, a commitment to quality and continuous improvement.
New Zealand’s most prominent technology providers recognise the value that we are able to provide their businesses and entrust us with the support of some of the country’s largest corporate, government and educational organisations.
Formed in 1997, DTSL’s history includes the development of an extensive, nationwide, service infrastructure, with the approach developed through service delivery to the world’s leading multinational IT Providers. These relationships provide an indirect customer base, which includes some of New Zealand’s largest commercial and Government organisations.
The high levels of expertise and specific product certifications and abilities required to support these customers are the basis for DTSL’s knowledgeable, professional approach in the service marketplace.
Our history also includes a background of responsive, highly cost-efficient service provision to the small and medium business market under the successful Totality brand.
Striving to offer lifetime value to our Totality customer base we have helped them to grow their businesses by taking ownership of the IT worries and letting them concentrate on their business direction.
As the founder of DTSL in 1997, Ian has built one of New Zealand’s most trusted IT service networks from the ground up. With over 45 years in the industry, he has led major infrastructure projects across both public and private sectors and continues to champion a client-first culture throughout the group. Ian is passionate shaping DTSL’s growth via about long-term partnerships, innovation, and operational excellence across Aotearoa.
With extensive experience in the technology sector across New Zealand and Australia, Mark has led complex transformation projects in both public and government environments. His strengths lay in strategic advisory, deep understanding of IT delivery, and designing scalable managed services that align to each client’s operational and strategic goals. Mark’s leadership ensures DTSL Group’s services approach to customer success is proactive and innovative.
Shane brings over 25 years of leadership experience in technology solution sales and business development. Known for his collaborative approach and deep vendor partner relationships, he oversees DTSL Group’s sales and pre-sales functions nationwide. Shane’s focus is on delivering measurable outcomes for clients, and creating genuine alignment between technology solutions and business strategy.
Chris has over 20 years’ experience in IT and cyber security, including 15 years with DTSL. Chris has had previous roles as a computer forensic analyst and computer security expert and holds SANS GSEC qualifications. Now as Group Chief Technology Officer and Chief Information Security Officer, he oversees architecture, security, and technology innovation. Chris leads with a security-first mindset, ensuring DTSL Group’s solutions are both robust and future-ready.
Craig’s 30+ years in IT service management have shaped his reputation as a trusted leader in operations and client delivery. He manages Totality’s nationwide managed services function, driving consistency and quality across sales, presales and delivery. Craig’s guidance ensures service excellence is not just a promise, but a daily reality.
Blair has over two decades of experience managing the financial and governance frameworks of NZ organisations. He plays a key role in ensuring the long-term stability and operational efficiency of the DTSL Group. Blair combines analytical precision with commercial acumen, supporting sustainable growth and investment in innovation.
David oversees DTSL’s nationwide field engineering network and extension delivery network, ensuring clients receive responsive, high-quality onsite support wherever they are in New Zealand. His two decades of experience yields deep understanding of how to align service delivery with strategy – driving operational excellence and partner enablement.
Michael heads DTSL Group’s Service Desk – the first line of contact for clients. With extensive experience in support management, he ensures every interaction reflects the company’s values of reliability, responsiveness, and professionalism. Michael is committed to empowering his team with tools, training, and empathy to deliver exceptional customer care at every call.
Dinesh started his career in technology sector learning and specialising in Telecommunications. Leapfrogging into IT Sales, Dinesh became one of the DTSL Group’s most skilled and successful salespeople. Dinesh moved to General Management, and leading Sales, for our NZMIT organisation who are a Spark delivery partner for much of the South Island. Dinesh is an accomplished Sales Leader often helping others to success in the DTSL Group.
Grant is a local of the “Top of the South” (Island) who first honed his skills in IT as a founder of SQL Services followed by stints in Education and other IT vendors in the region. Grant brings a pragmatic down-to-earth friendly style loved by his teams, respected by partners and well regarded by all clients in the region. Taking a refreshed perspective at IT service provision into schools, Grant leads our specialised IT for Education business, PCMedia Technologies expanding throughout the country.
Tomas is a seasoned member of the DTSL Group and leads the Assistive Technology business. He is passionate about helping people use technology to connect, participate, and achieve greater independence. Living with a visual impairment himself, Tomas brings a personal understanding to the impact assistive technology can have on people’s lives and the difference the right support can make in promoting inclusion and independence.
The Assistive Technology Division of the DTSL Group is proud to be a leading provider of specialised software and general AT solutions across New Zealand.
We are committed to supporting individuals, schools and disability groups in supporting those with specialist needs.
Working with the education, health, and ACC sectors to find meaningful solutions to enhance lives.
For more information, visit assistive.co.nz.
DTSL continues actively recycling nationally , with paper recycling in all major locations. We have an established IT recycling process which consolidates all unserviceable equipment and components into pre-supplied bins which are then removed and processed into raw material as possible by IT Recycla, our disposal partner. Our goal with this activity is to maximise the return of disused equipment to a recycling processor.
We have a continuing focus on minimising electricity usage, including ensuring various devices, lighting etc. are switched off as possible and are continually negotiating reduced rates for electricity, to save both energy usage and costs.
In 2012 we saved close to 10% on electricity costs, in 2013 3% was saved and in 2014 we saved 4% on electricity costs
The overall goal for energy usage is to reduce usage by 10% and save on costs each year as possible.
