Network Management and Reporting
Monitoring:
7 x 24 monitoring of availability of your LAN Switch network elements
Patching:
Periodically apply patches and firmware upgrades as recommended by the vendor
Diagnostics and Remediation:
Investigate network or network device performance degradation or outages and restore Business as Usual services
Monthly Reporting:
Inclusion of network availability and performance with Totality monthly reports
Documentation:
Maintaining Network documentation to reflect the current state of the network
Change Control:
Adherence to Totality change management processes for changes performed by DTSL Service Engineers on your network
3rd Party engagement:
Escalation to and liaison with network device vendors for faults identified as being on network devices supported by DTSL and under warranty.
Internet Service Management
Network Management and reporting services to your internet connection device
Management of services provided by your Internet service provider.
Network & Wireless Hardware
Hardware Provision:
The provision of appropriate network hardware
Hardware Replacement:
The provision of replacement hardware in the case of a failure.
Wireless Management and Reporting
Configuration and setup of wireless users and devices.
Network Connection
Internet Services:
The provision of appropriate Internet Connection
WAN Services:
The provision of appropriate Wide Area Network Services.
We can provide a full range of connection options from ADSL/VDSL to High Speed Fibre. Dedicated international bandwidth options are available, ideal if you use cloud based services.
Totality Network Monitoring gives you the confidence that your network is delivering the performance that you need. Every network is different and every business has different needs. DTSL will build a view of your network that shows what you need to see with utilisation tracking, network mapping, custom reporting and customised alarms.
A carriergrade telephony service providing voice, video, fax and instant communications. We can interface with your existing PABX system or provide a fully functioned cloud based telephone system.
