Focused on outcomes,
because that's what matters

How we do it

Totality is a set of service and support modules that allow you to customise the package most suited to your needs.

Totality services have a fixed monthly fee, with prices dependent on the number of devices monitored or capacity. You’ll know in advance what you’ll pay and there are no surprises.

We have a significant investment in leading operations monitoring, auto-remediation and service delivery systems, all under-pinned by the internationally recognised ITIL system for handling service management.

A modular IT support framework enabling you to “mix & match” the services you need.

Proactive performance and availability monitoring and remediation.
Total transparency – a “single pane of glass” view of your managed environment – you see what we see.
ITIL-based service delivery processes and procedures.
Predictable costs through a fixed monthly fee.
Managed services that are scalable (both up and down).
Centrally managed, yet supported from 16 locations throughout NZ.

The Process

DTSL recognises that NZ businesses IT requirements vary. The modularity of Totality services enables customers to tap into only those services they require, whether this be a full outsource service, selective out-tasking or an as required service.

Our clearly defined modules make it simple to cover key areas of IT delivery and support, allowing you to choose what is right for your business

We judge our success on our ability to meet or exceed the service levels agreed with our customers. They are in plain English, and we report on them every month. Simple.

Totality Framework

Dedicated Service Desk

DTSL has a centralised National Service desk based in our Wellington office. With State of the Art call logging facilities and applications the Service Desk can log and manage your calls, ensuring it meets your SLA.

This dedicated team is your single point of contact and is easily accessible on 0800-88 DTSL

24 hour Support

Manage more than

3000

service calls per month

Over

1500 clients

from NZ, Australia and as far away as Germany

Providing IT support services for more than

18 years

State of the Art Toolsets

DTSL utilizes the leading industry standard applications to help manage and monitor your systems. From alerting to call logging, our specialized applications ensure you are getting personalized and professional levels of service.

Client access is also available from any web browser to allow customers to log calls directly or to track any existing calls.

DTSL Portal

Technology Partners

DTSL has developed strong partnerships with key ICT vendors and suppliers to bring solutions and services to our clients. Our customers are looking for us to help them maximise their ICT investment.