How we do it
Totality is a set of service and support modules that allow you to customise the package most suited to your needs.
Totality services have a fixed monthly fee, with prices dependent on the number of devices monitored or capacity. You’ll know in advance what you’ll pay and there are no surprises.
We have a significant investment in leading operations monitoring, auto-remediation and service delivery systems, all under-pinned by the internationally recognised ITIL system for handling service management.
A modular IT support framework enabling you to “mix & match” the services you need.
- Proactive performance and availability monitoring and remediation.
- Total transparency – a “single pane of glass” view of your managed environment – you see what we see.
- ITIL-based service delivery processes and procedures.
- Predictable costs through a fixed monthly fee.
- Managed services that are scalable (both up and down).
- Centrally managed, yet supported from 16 locations throughout NZ.